We want you to love your Roller Rabbit Pajamas purchase. If you are not completely satisfied, you may return eligible items following the guidelines below.
Return Window
You have 30 calendar days from the date of delivery to initiate a return.
Eligibility Criteria
To qualify for a return, all items must be:
- Unused, unworn, and in the same condition that you received them.
- In their original packaging with all tags attached.
- Accompanied by the receipt or proof of purchase.
Items returned damaged, soiled, or without their original packaging may be rejected and returned to you at your cost.
Initiating a Return
To start a return, please contact our customer support team at [email protected] with your order number and the reason for the return. We will provide you with a pre-paid return shipping label and detailed instructions.
Return Shipping Cost
We offer free returns for all eligible orders. No restocking fee will be applied.
Return Address
Please send all approved returns to:
Roller Rabbit Pajamas Returns
7420 Harwin Dr., Houston, TX 77036
Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1 to 2 business days.
- The refund will be issued to your original payment method.
- Please allow an additional 7 to 10 business days for the credit to appear on your statement, depending on your bank or card issuer.
Defective or Damaged Items
If you received a damaged, defective, or incorrect product, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you, including all shipping fees.
Exchanges
For the fastest service, we recommend returning the unwanted item (following the steps above) and placing a new order for the desired product. Your new order will ship according to our standard processing times.